FAQ

  • What payment methods do you accept?
  • Where is my refund?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • Can I return or exchange an item?
  • How do I return an item?
  • What do I do if I lose my return note?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?
  • Do you sell gift vouchers?
  • What payment methods do you accept?
  • Where is my refund?

What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
  • Digital Wallets: Apple Pay, Google Pay
  • Express Checkouts: Shop Pay and Shop Pay Installments (available on eligible orders)
  • Other: PayPal Wallet, Amazon Pay

When we charge: Payment is captured immediately at checkout. On your statement, the charge will appear as Made For Dogs LLC.

How PayPal/Amazon Pay work: At checkout you’ll be redirected to PayPal or Amazon Pay to log in and complete payment, then returned to our site with your order confirmed.

Notes: Apple Pay/Google Pay and Shop Pay options appear at checkout when supported by your device, browser, and location.

Where is my refund?

Once your return arrives and passes inspection, we aim to process the refund within 3 business days. You’ll receive an email confirmation when it’s processed.

After we issue the refund, your payment provider may need additional time to post the credit:

  • Cards / Digital wallets (Visa, Mastercard, AmEx, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay): 3–10 business days
  • PayPal / Amazon Pay: often 3–10 business days (varies by provider)

If it’s been 10 business days after our refund confirmation and you still don’t see the credit:

  • Check with your card issuer or payment wallet.
  • If needed, contact us with your order number:

Notes on returns:

  • Returns are accepted within 30 days for unused items in original packaging (all tags/labels attached).
  • Gift cards and clearance items are final sale.
  • Return shipping costs are non-refundable; a 10–20% restocking fee may apply depending on item/condition.
  • For return authorization and the current return address, contact us before shipping your item.
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?

Can I place an order without creating an account?

Yes—you can place an order without creating an account.

That said, creating an account is quick and gives you perks:

  • Track orders & history

  • Earn and manage "Treats" loyalty points

  • Save addresses for faster checkout

  • View returns and support messages in one place

To create an account, head to https://account.madefordogs.co or use the Account icon (or “Create Account”) to get set up in seconds.

Where is my order confirmation?

Your order confirmation is sent automatically by email right after checkout. If you don’t see it within 24 hours:

  1. Check spam/junk and any Promotions/Other tabs.
  2. Search your inbox for “Made For Dogs” or your order total.
  3. If it’s still missing, contact us with your name and order details so we can help.

You’ve got options—choose what’s easiest:

Why has my order been canceled?

We only cancel orders in a few situations: at your request (before shipment), out-of-stock/inventory issues, or payment/address verification problems (e.g., declined/flagged payment, incomplete shipping info).

If you want to cancel, contact us immediately after checkout. If we catch it before processing/shipment, we’ll cancel and refund to your original payment method and email you a confirmation.

If the order has already shipped: we’ll ship as placed, and you can return eligible items within 30 days (unused, in original packaging) per our Returns Policy.

If we cancel on our end: we’ll notify you right away, suggest an alternative when possible, and refund in full promptly.

How to reach us:

How do I cancel my order?

There’s a very short window between placing an order and when it enters processing. If you need to cancel, contact us immediately:

If we catch it before processing/shipment: we’ll cancel and issue a full refund to your original payment method (you’ll get an email confirmation).

If the order has already shipped: we can’t cancel, but you may return the unopened/unused items within 30 days under our Returns Policy. Please contact us for authorization first; note that return shipping is non-refundable and a 10–20% restocking fee may apply depending on the item/condition.

Tip: Include your order number so we can help faster.

Can I alter my order?

Once an order is submitted, it moves to processing quickly. After an order enters processing, we’re unable to modify it (add/remove items, change quantities, or swap variants).

If you need a change, contact us immediately after checkout. If we catch it before processing/shipment, we’ll do our best to help.

If we can’t intercept the order: we’ll ship as placed, and you can return eligible items within 30 days (unused, in original packaging) per our Returns Policy.

How to reach us:

If you still need additional items: please place a new order online.

If you want to cancel instead of change: contact us ASAP with your order number; if it hasn’t processed, we’ll cancel and refund. If it has shipped, we can help with a return once you receive it.

When will my order arrive?

U.S. orders typically arrive within 3–10 days, depending on the shipping method you select. International orders may take up to 14 days or more.

What to expect:

  • Processing: Orders placed before 5:00 p.m. PT (Mon–Fri) usually process the same business day; later orders process the next business day.

  • Tracking: A tracking link is emailed when your package ships; carriers may take 24–48 hours to show the first scan.

  • Split shipments: Some items may ship from different facilities/days; you’ll receive separate tracking links.

If your order is late:
If your package hasn’t arrived within the timeframes above, contact us and we’ll check the status with the carrier.

How to reach us:

Notes: Rural addresses and non-contiguous U.S. states/territories may require extra time. External events (weather, carrier delays, peak seasons) can extend transit times.

What countries do you ship to?

We ship throughout the United States and to many international destinations via DHL. If your country doesn’t appear at checkout, contact us and we’ll confirm availability or discuss alternatives.

What to expect (international):

  • Transit time: typically up to 14 days or more (varies by destination and customs).
  • Duties/Taxes/Fees: assessed by your country and paid by the recipient.
  • Customs: please check local import rules before ordering.

How to reach us:

Notes: Some destinations or items may be restricted by carriers or local regulations. If customs rejects or returns a parcel, refunds for merchandise/shipping are processed after goods are safely returned (when permitted by the carrier).

How much is shipping?

Shipping rates are carrier-calculated at checkout and depend on your items, destination country/region, and the service you select (e.g., Standard or Expedited).

Free shipping promotions:
At times we offer free delivery when your order is over a promotional threshold (displayed at checkout; typically around $99+ when active). Eligible U.S. states only.

What to expect:

  • Rates and delivery estimates are shown before you pay.
  • Some orders may ship in multiple packages; you’ll receive separate tracking links.
  • International orders ship via DHL; duties/taxes/fees are set by your country and paid by the recipient.

Have a question about your shipping rate or a promo?

Notes: Large/oversized or heavy items may incur additional carrier fees. Rural or non-contiguous regions can affect final rates and transit times.

Can I track my order?

Yes—tracking is available for all orders.

How it works:

  • We email you a tracking link as soon as your package ships.
  • You can also manually look up your order anytime on our dedicated tracking page: Order Tracking.
  • Carriers may take 24–48 hours to show the first scan after the label is created.

If your order has multiple items:
Some products may ship from different facilities or on different days. You’ll receive separate tracking links for each package.

Need help with tracking?

Notes: Tracking updates are controlled by the carrier and may be delayed during peak seasons or severe weather.

  • Can I return or exchange an item?
  • How do I return an item?
  • What do I do if I lose my return note?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?

Can I return or exchange an item?

Yes—returns are accepted within 30 days of delivery for unused items in original packaging (all tags/labels attached).

How it works:

  • Start your return: Contact us before shipping your item to receive authorization and the current return address.
  • Condition: Item must be unused and in original packaging.
  • Refunds: Issued to your original payment method after inspection; we’ll email you a confirmation once processed.
  • Exchanges: We only replace items that are defective or damaged. For other changes (size/color), please return the item and place a new order.

How to reach us:

Notes on returns:

  • Final sale: Gift cards and clearance items are non-returnable.
  • Shipping: Return shipping costs are non-refundable; consider a trackable service for items over $75.
  • Restocking: Depending on the item/condition, a 10–20% restocking fee may apply.
  • Timing: After we process your refund, your bank or payment provider may take 3–10 business days to post the credit.
 
 

How do I return an item?

Start your return: Contact us before shipping your item to receive authorization and instructions. Returns must be mailed—no in-person drop-offs are accepted.

Important: Do not attempt to visit our fulfillment & return center in person. There is no customer-facing staff on site, and in-person returns will not be accepted or assisted under any circumstances.

Where to send approved returns (mail only):
Made For Dogs – Returns
13203 SE 172nd Ave
Suite 166 PMB 2110
Happy Valley, OR 97086
United States

What to include/expect:

  • Item must be unused, undamaged, and in original packaging (all tags/labels attached).
  • Include your order number inside the package.
  • Refunds are issued to your original payment method after inspection; you’ll receive an email confirmation once processed.

How to reach us (for authorization & help):

Notes on returns:

  • Returns are accepted within 30 days of delivery (gift cards and clearance items are final sale).
  • Return shipping costs are non-refundable; consider a trackable service for items over $75.
  • Depending on the item/condition, a 10–20% restocking fee may apply.
  • After we process your refund, your bank/payment provider may take 3–10 business days to post the credit.

What do I do if I lose my return note?

No worries—we can resend it.

How it works:

  • We issue return notes by email.
  • If you still have the original email, you can print a new copy from there.
  • If you can’t find it, contact us and we’ll resend your return note.

How to reach us:

Notes on returns:

  • Please obtain return authorization before shipping your item.
  • Returns must be mailed—no in-person drop-offs at our fulfillment & return center.
  • Include your order number when requesting a new return note so we can help faster.
 

My order has arrived but it’s not as I expected. What can I do?

We’ll make it right. Please contact us promptly (ideally within 48 hours) so we can help.

If the item is damaged or faulty:

  • Take clear photos of the product, packaging, and shipping label.
  • Include your order number and a brief description—our team typically responds within 48 hours.
  • We’ll advise next steps (replacement, refund, or parts) after review.

If the wrong item arrived / something is missing:

  • Compare your delivery with the order confirmation.
  • Some orders ship in multiple packages/days; check for separate tracking links.
  • If it’s still incorrect or missing, contact us and we’ll resolve it.

If it just isn’t right for you:

  • You may return eligible items within 30 days if unused and in original packaging (all tags/labels attached).
  • We don’t offer general exchanges; for a different size/color, return the original and place a new order.

Partnered brand items (special cases):
In rare circumstances, we may need to loop in or direct you to the partnered brand to complete a warranty, replacement, or parts request. Brand-specific rules or restrictions may apply (e.g., registration, proof-of-purchase, or regional limitations). We’ll guide you through any required steps.

How to reach us:

Notes:

  • Obtain return authorization before shipping; returns are mail-in only (no in-person drop-offs at our fulfillment & return center).
  • Gift cards and clearance items are final sale.
  • Return shipping costs are non-refundable; a 10–20% restocking fee may apply depending on item/condition.
  • Refunds are issued to your original payment method after inspection; banks/payment providers typically post credits in 3–10 business days after our confirmation email.

How long does it take to return an item?

Return window: Returns are accepted within 30 days of delivery for unused items in original packaging (all tags/labels attached).

Overall timeline (what to expect):

  • Authorization: Contact us before shipping your return to receive approval and instructions.
  • Transit to us: Depends on the carrier/service you choose (typically 3–10 business days within the U.S.).
  • Inspection & processing: Once your package arrives and passes inspection, we aim to process the refund within 3 business days. You’ll get an email confirmation when it’s done.
  • Refund posting: Your bank/payment provider usually posts credits in 3–10 business days after we process the refund.

If you need a new return note:
We send return notes by email—print a new copy from the original message, or ask us to resend it.

Important:

  • Returns are mail-in only; no in-person drop-offs at our fulfillment & return center.
  • Get authorization before shipping your item.

How to reach us (for authorization & help):

Notes:

  • Final sale: Gift cards and clearance items are non-returnable.
  • Shipping: Return shipping costs are non-refundable; consider a trackable service for items over $75.
  • Restocking: A 10–20% restocking fee may apply depending on item/condition.
  • In rare cases for partnered-brand items, we may need to loop in or direct you to the brand (brand rules may apply—e.g., warranty registration or regional limitations).
  • Do you sell gift vouchers?

Do you sell gift vouchers?

Not at this time. We don’t currently offer gift cards or vouchers, but we may introduce them in the near future.

Want updates?
Sign up for our newsletter or check back on our site—new options will be announced there.

Notes (for when/if they launch):

  • Gift cards are typically final sale and non-refundable.
  • They can’t be used to purchase other gift cards.
  • Promo exclusions may apply; full terms will be posted at launch.

Questions?