Privacy policy

This Privacy Policy explains how Made For Dogs LLC (“Made For Dogs,” “we,” “us,” “our”) collects, uses, discloses, and safeguards personal information when you visit madefordogs.co (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”). “You” means any user of the Services (customer, site visitor, or other individual whose information we process).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Changes to this Policy

We may update this Policy to reflect operational, legal, or regulatory changes. We will post updates on the Site and revise the “Last updated” date. Where required by law, we’ll notify you and/or request consent.

What We Collect

We collect information in three main ways: (A) you give it to us; (B) it’s collected automatically; (C) we receive it from third parties.

A. Information You Provide

  • Contact & Profile: name, email, phone, billing/shipping address, account credentials (if you create an account).
  • Orders & Payments: items purchased, order notes, shipping method, payment confirmation details from processors (we do not store full card numbers).
  • Support & Communications: messages sent via email, contact page, or website chat; survey responses.
  • Programs & Campaigns: Packout Points™ rewards, product reviews, brand ambassador/affiliate applications, promotions/giveaways/sweepstakes.
  • Donations & Giving Back Campaigns: your votes or contributions (e.g., donated Packout Points™).

B. Information Collected Automatically

  • Device/Usage: IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, time/date stamps, general location (city/region), and clickstream data.
  • Cookies/Similar Tech: cookies, web beacons/pixels, SDKs, and local storage used for essentials (site operation, cart, checkout), analytics, personalization, and marketing.

C. Information from Third Parties

  • E-commerce platform & apps: Shopify (storefront/checkout), integrated apps (e.g., order tracking apps, email/SMS tools).
  • Payment processors: Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, PayPal, Amazon Pay, Visa/Mastercard/AmEx/Discover/Diners card processors (for payment authorization, fraud prevention, and refunds).
  • Shipping & logistics: Carriers and partners (e.g., DHL for international shipments) for labels, tracking, and delivery updates.
  • Advertising & analytics partners: tools that help measure performance and deliver/limit ads.

We treat data received from third parties in accordance with this Policy. We’re not responsible for those third parties’ practices—review their policies for details.

Why We Use Your Information

  • Provide & operate the Services: process orders, payments, shipping/returns, customer support.
  • Account & loyalty: create/manage accounts, Packout Points™ rewards tracking, preferences.
  • Safety & fraud: verify identity, prevent, detect, and investigate fraud or abuse.
  • Improve & personalize: troubleshoot, test features, analyze usage to improve products, content, and UX.
  • Marketing & communications: send service notices (order, shipping, returns), product updates, promotions (with opt-out), and Giving Back campaign news.
  • Compliance & enforcement: meet legal obligations, enforce our terms and policies, handle disputes/claims.

We rely on various legal bases (e.g., performance of a contract, legitimate interests, consent, compliance with law), depending on your location.

How We Share Information

We do not sell customer lists. We share information only as needed to run the business:

  • Service providers/processors: e-commerce platform, payment processors, shipping carriers, analytics/advertising tech, customer support/chat, email/SMS tools, web hosting/security. These providers must use data only to perform services for us and keep it confidential.
  • Partners (special cases): For certain partnered-brand items (warranty/replacement/parts), we may, with your knowledge, loop in or direct you to the brand. Brand-specific rules may apply (e.g., product registration).
  • Business transfers: In a merger, acquisition, financing, or sale of assets, data may be transferred subject to this Policy.
  • Legal & safety: If required by law or to protect rights, property, or safety of Made For Dogs, our customers, or others.

Cookies, Analytics & Advertising

We use cookies and similar technologies to:

  • Operate the Site (e.g., cart, checkout, account sign-in);
  • Measure performance (traffic, sales attribution, A/B testing);
  • Personalize (remember preferences, recently viewed products);
  • Market responsibly (limit ad frequency, measure campaign effectiveness).

Your choices:

Use your browser settings to manage cookies or visit the cookie banner/preferences on the Site when available. Blocking some cookies may affect functionality (e.g., checkout). Some partners also offer their own opt-outs.

Do Not Track:

Your browser may send a Do Not Track (DNT) signal. Because no industry standard exists, we don’t respond to DNT. We follow applicable regional signal requirements (e.g., when a valid consent/rejection signal is provided via a compliant mechanism).

Your Choices & Rights

  • Communications: Opt out of marketing emails at any time via the unsubscribe link (service/transactional emails will still be sent).
  • Access/Update/Delete: If you have an account, you can view or edit profile details. You may also request access, correction, deletion, or portability of personal information (subject to verification and legal limits).
  • Consent withdrawal: Where processing is based on consent, you may withdraw it at any time (does not affect prior processing).
  • Preferences: You can manage cookies in your browser and (where available) via our cookie banner.

Depending on your jurisdiction (e.g., certain U.S. states, UK/EEA), you may have additional rights. To exercise any rights, contact support@madefordogs.co.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy—e.g., to fulfill orders, support returns/warranty, meet legal/accounting obligations, resolve disputes, and enforce agreements.

Security

We use administrative, technical, and physical safeguards intended to protect personal information (including SSL/TLS encryption during checkout). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Children & Minors

The Services are not intended for individuals under 18. We do not knowingly collect personal information from minors under 18. If you believe a minor provided personal information, contact us and we will delete it.

International Users

If you access the Services from outside the U.S., your information may be processed in the U.S. and other countries, which may have different data protection laws than your jurisdiction.

Third-Party Links & Social Features

The Services may link to third-party sites (including partner brands) and may include social media features. We are not responsible for those sites’ content or privacy practices. Review their policies before providing personal information.

Mobile Messaging (SMS/MMS)

If you opt in to receive SMS/MMS from Made For Dogs, we will process your mobile number, opt-in timestamp, messaging preferences, and message interaction data (delivery, opens, clicks). We use this information to send transactional messages (order/status updates) and, if you consent, promotional messages (offers, launches, reminders).

  • Consent: We send promotional texts only with your express consent (e.g., checking a box or texting a keyword). Consent to marketing texts is not a condition of purchase.
  • Message frequency: Varies; we aim to keep it reasonable.
  • Opt-out: Reply STOP to any message to unsubscribe. For help, reply HELP or contact support@madefordogs.co.
  • Charges: Message & data rates may apply.
  • Sharing: We may share mobile numbers and messaging events with our SMS service provider(s) solely to deliver and manage the program; they may not use this data for other purposes.
  • Data retention: We retain SMS data as needed for program operation, dispute resolution, and legal requirements, then delete or anonymize it.
  • Age: Program intended for users 18+.
  • Changes: We may update SMS practices and this Policy; continued participation after changes indicates acceptance.

Promotions, Giveaways & Affiliates

If you participate in promotions, giveaways, or our affiliate/ambassador programs, we process the information needed to administer them (e.g., eligibility, fulfillment, tax reporting where applicable) and may disclose winners as required by law or rules. Additional terms may apply and will be presented at entry.

Payments

We use third-party processors (e.g., Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, PayPal, Amazon Pay, major card networks) to process payments securely. We do not store full payment card details on our servers. Processors may collect and store your payment info under their own policies.

Shipping & Tracking

We share relevant order and contact details with shipping partners (e.g., USPS/UPS and DHL for international) to generate labels, provide tracking, and complete delivery. Tracking links may be emailed and can take 24–48 hours to show first scans.

Contact Us

Questions about these Policies? Reach out to us.