Warranty

Comprehensive Made For Dogs Product Warranty Policy

Lifetime Warranty: Made For Dogs is committed to the quality and durability of our products. We offer a unique lifetime warranty for the life of a dog, acknowledging the general average lifespan up to about 13 years. To honor our commitment to longevity and customer satisfaction, we extend this warranty to a total of 15 years. This duration is subject to adjustments in response to evolving canine longevity trends.

Defect-Free Guarantee: We stand behind the craftsmanship of our products. Made For Dogs guarantees all items to be free from manufacturing defects. Should you receive a defective product, we pledge to exchange it at no additional cost to the customer. Our goal is to ensure that every product meets our high standards of quality and performance.

Exclusions: While we strive to provide products of unmatched quality, there are exclusions to this warranty:

• Damage caused by misuse or improper handling.
• Destruction or damage from dog chewing.
• Normal wear and tear over time.
• Damage from accidents, neglect, or modifications.
• Products used in a manner not aligned with their designed purpose.

Usage and Supervision: To ensure the longevity and effectiveness of Made For Dogs products, it is essential that they are used strictly according to their design purposes. Adherence to the regulations and guidelines set by the customer’s governing state is mandatory. We strongly recommend supervising your pets during the use of any Made For Dogs products to prevent unforeseen damage or potential safety risks.

Claim Process: To initiate a warranty claim, please contact our customer service team with the following information:

• Proof of purchase.
• Description of the defect.
• Photos or videos illustrating the defect, if applicable.

Upon receipt of your claim, our team will assess the eligibility for replacement under our warranty policy. Eligible claims will be processed promptly to ensure customer satisfaction and product integrity.

Final Notes: Made For Dogs is dedicated to providing products that enhance the lives of dogs and their owners. Our comprehensive warranty policy reflects our commitment to quality, reliability, and customer trust. We value your feedback and strive to continuously improve our offerings to meet your needs and expectations.

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Transportation and Use Compliance Clause

In utilizing products such as our "Truck Bed Adventure Harness," customers bear the responsibility to research and comply with their governing state's regulations concerning the transportation of dogs in personal or commercial vehicles. Specifically, our term "truck bed" references vehicles with an open bed, akin to a Toyota Tacoma. It's important to note that while only a handful of states have laws expressly prohibiting dogs from riding unrestrained in the backs of pickup trucks, most applicable state laws make it illegal to transport a dog on a public road in the back of an open bed vehicle without proper restraint or containment measures. As of 2019, states including California (CA), Connecticut (CT), Maine (ME), Massachusetts (MA), New Hampshire (NH), and Rhode Island (RI) have enacted such laws.

For instance:

• Maine stipulates that dogs cannot be transported in an open vehicle unless adequately protected from falling, jumping, or being thrown from the vehicle, with specific exemptions for farmers and hunters (29-A M.R.S.A. § 2087).
• Massachusetts and Rhode Island extend their laws to cover all animals, specifying containment and restraint requirements to ensure their safety during transport.
• Connecticut requires dogs in the backs of pickups to be secured in a cage or container, or protected to prevent them from being thrown or falling from the vehicle (C.G.S.A. § 14-272b).
• New Hampshire demands that the vehicle's sides extend to at least 46 inches vertically, among other requirements, for the safe transport of dogs (N.H. Rev. Stat. § 644:8-f).
• California has nearly identical requirements to New Hampshire, with additional exceptions related to livestock and farming (West's Ann.Cal.Vehicle Code § 23117)

These laws highlight the varying legal landscape across states and underscore the importance of adhering to specific legal requirements when using our products for dog transportation. Furthermore, other states may have broader animal welfare laws or traffic safety regulations that could impact the legal transport of animals.

Customers are advised to familiarize themselves with their local laws to ensure compliant and safe use of our products. Made For Dogs emphasizes the importance of safe transportation practices and advocates for the use of our products in a manner that ensures the safety and well-being of your pets.

This compliance clause is integral to our warranty policy, emphasizing the need for lawful and appropriate use of our products to maintain their warranty status.

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Partnered Brands – Warranty Guidance

As an authorized retailer, Made For Dogs honors each partnered brand’s warranty to the fullest extent possible. Because every brand sets its own coverage terms and claim procedures, support may vary by product.

• If we can administer the warranty on the brand’s behalf, we will do so immediately and keep you informed throughout the process.
• When a brand requires direct submission, we will point you to the appropriate customer-service channel and supply any purchase documentation you need.

This approach ensures every claim is processed according to the brand’s standards while keeping the warranty relationship transparent for all parties involved.