Shipping policy

Shipment Origin

Every order ships from our Oregon fulfillment centers and is routed through a network of trusted U.S. carriers for swift, reliable delivery. To speed things up, some products may leave different facilities or on different days; if so, we’ll send you a separate tracking link for each package so you can monitor every mile of its journey.

Processing & Handling

Orders placed before 5:00 p.m. Pacific Time on a weekday are usually processed the same business day.

Orders placed after 5:00 p.m. Pacific Time or on a weekend/holiday begin processing the next business day.

Free shipping thresholds vary by promotion but are typically available on orders $99 and up. Any current promotion will display the exact threshold at checkout.

Domestic Transit Estimates*

Service              Typical Transit Time   Notes

Standard          2–5 business days        Carrier-calculated

Expedited         1–3 business days        Carrier-calculated

*Rural addresses and non-contiguous states or territories may require extra time.

International Orders, Imports, and Taxes

We ship internationally with DHL. Customs duties, taxes, and import fees are the customer’s responsibility.

Please check your local regulations before ordering.

If customs rejects or returns your parcel, Made For Dogs cannot issue refunds for shipping, duties, or merchandise until the goods have been safely returned to us—if return is even permitted by the carrier.

We strongly recommend confirming import rules for your destination country prior to purchase.

Tracking

A tracking link is emailed once your package leaves our facility. Carriers may take 24–48 hours to post the first scan. We’ll relay updates as soon as they become available.

Economic Impacts, Pandemics, and Unforeseen Circumstances

During unforeseen circumstances like pandemics or global economic fluctuations, shipping times may experience delays beyond our control. These challenges could be due to disruptions in logistics, increased demand for shipping services, or enhanced safety protocols that might affect the processing and transit times of your orders.

We strive to minimize any potential delays and keep you informed regarding your order's status. Our customer service team remains available to provide updates and address any concerns you may have about shipping during such economic challenges.

We appreciate your understanding and patience during these extraordinary circumstances. Rest assured, we are actively working to navigate these challenges and provide you with the best possible service.

Contact Us

If you have any inquiries or need assistance, please feel free to contact our customer support team. Your satisfaction is our priority, and we thank you for being a valued customer.