Refund policy

Last Updated: October 21, 2025

We are committed to ensuring your satisfaction with every purchase made on our website. Please read the following policy carefully to understand the terms and conditions that govern returns and refunds for purchases made through our online pet store.

Return Window & Eligibility

  • 30 days from delivery.
  • Items must be unused, undamaged, and in original packaging with all tags/labels attached.
  • Proof of purchase (order number or receipt) is required.
  • Returns are mail-in only. No in-person drop-offs at our fulfillment & return center.

To initiate a return, contact us first at support@madefordogs.co. Returns should be sent to:

Made For Dogs - Returns
13203 SE 172nd Ave
Suite 166 PMB 2110
Happy Valley, OR 97086
United States

Non-Returnable & Final-Sale Items

  • Gift cards
  • Clearance items (clearly marked “Final Sale”)
  • Perishables (e.g., food) when applicable
  • Any item not in its original condition or missing parts due to reasons not caused by us

Start a Return (Authorization Required)

Please contact us before shipping your item to receive return authorization and instructions.

How to reach us

Return address (mail only):
Made For Dogs – Returns
13203 SE 172nd Ave
Suite 166 PMB 2110
Happy Valley, OR 97086
United States

Important:

Do not visit our fulfillment & return center in person. There is no customer-facing staff on site, and in-person returns will not be accepted under any circumstances.

Shipping Costs & Flat-Rate Fees

Outbound shipping (to you):

  • Original shipping charges are non-refundable.
  • If your order qualified for free shipping and you return it for preference (or your return reduces the kept value below the free-shipping threshold), we deduct a flat $8.95 to cover outbound shipping (eligible U.S. states only).

Return shipping (back to us): Choose either option:

  • A. Prepaid label from us (U.S.)
    • Contiguous U.S.: $8.95 per return label (flat, non-refundable)
    • AK/HI/PR/U.S. territories: $12.95 per return label (flat, non-refundable)
  • B. Use your own carrier
    • You’re responsible for postage and tracking. We recommend insured, trackable service—especially for items over $75.

When we cover shipping:

If your item is defective, damaged on arrival, or we shipped the wrong product, we will cover reasonable return shipping (typically via a prepaid label) or ship a replacement at no cost once verified.

Restocking Fee (If Needed)

To keep prices fair for everyone, a restocking fee may apply when the item is not returned in “as new” condition:

  • 0% – Brand new, unused, all original packaging/labels included.
  • 10% – Opened/handled packaging or minor repackaging needed; product unused.
  • 20% – Missing packaging/components, visible handling, or repack required to resell.

Items showing obvious signs of use, damage, odors, pet hair, or missing key parts may be denied or refunded partially at our discretion.

Exchanges

We only replace items that are defective or damaged. For size/color changes, please return the original and place a new order.

Refunds & Timing

  • Once your return arrives and passes inspection, we aim to process the refund within 3 business days.
  • We’ll email you a refund confirmation once processed.
  • Your payment provider then typically posts the credit within:
    • Cards / Digital wallets (Visa, Mastercard, AmEx, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay): 3–10 business days
    • PayPal / Amazon Pay: usually 3–10 business days (varies by provider)

If it’s been 10 business days after our confirmation and no credit appears:

  1. Check with your card issuer/payment wallet, then
  2. Contact us at support@madefordogs.co with your order number.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

  • Take clear photos of the item, packaging, and shipping label.
  • Contact us within a reasonable time (ideally 48 hours) with your order number and description.
  • We’ll review and resolve (replacement, parts, or refund) and cover return shipping where applicable.

Partnered-Brand Items (Special Cases)

In rare circumstances, we may need to loop in or direct you to the partnered brand to complete a warranty, parts, or replacement request. Brand-specific rules or restrictions may apply (e.g., product registration, proof of purchase, regional limitations). We’ll guide you through any required steps.

International Returns

  • International returns are welcome where permitted, but duties/taxes/fees are non-refundable.
  • Return postage is the customer’s responsibility; use a trackable, insured service.
  • If customs rejects or returns a parcel, refunds for merchandise (and any outbound/return shipping) are processed only after goods arrive back to us, when permitted.

Order Cancellations

If you need to cancel, contact us immediately after checkout. If we catch it before processing/shipment, we’ll cancel and refund in full. If it’s already shipped, you can return the item per this policy.

Abuse & Fraud Prevention

We reserve the right to refuse returns, charge appropriate restocking fees, or close accounts in cases of suspected policy abuse, excessive wear-and-return, or fraud.

Contact Us

Questions or need authorization? We’re here to help.